Frequently Asked Questions

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Do you offer wholesale prices?

No, we are a retailer and not a wholesaler, and we do not disclose who we order from. Thank you for your understanding in this matter

How quickly are orders processed?

All orders with inventory in-stock are always processed and shipped within 1-2 business days. Orders may take longer during our busiest times, from February thorugh June.

I just placed my order, but need to make a change, is that possible?

If you just made an order and realize you need to make a change, you can call our office at 336.475.5137 as soon as you realize you need to make a change, as we sometimes process orders within 15 minutes. If it is after 5pm and before 8am of the following day, please e-mail us as as we check this email before processing any and all orders. Once order is processed or shipped, it is too late, but if you contact us prior to processing, we will be glad to make any changes for you.

What is your return/exchange policy?

Please contact us (phone or email) about returns/exchanges on all orders.

Is there a warranty on your products?

If there is a manufacturers defect, we will back our product with a 10 day warranty from original purchase. If it is damaged from normal wear and tear, Triad Bee Supply is not responsible. All defects/damaged products will be handled on an individual basis.

How long should it take for me to receive my package? How are items shipped?

We send all packages via USPS (United States Postal Service) or FedEx. Most items are delivered in 3-8 business days, but sometimes they are delayed to circumstances with out of stock items or our shipping vendors. Please be patient as we ship all items with delivery confirmation.

I'm buying your products as gifts, can you ship to multiple locations?

Please contact us (phone or email) about discount pricing on all orders.

Can I place an order over the phone?

We encourage our customers to place their order online to provide order history and tracking information. If you have any questions, please feel free to contact our office at 336.475.5137.